Lou Ludwig Success Tips: Some Days It Just Doesn’t Make Sense

Some Days It Just Doesn’t Make Sense

Motivational Power Quote

 

Some Days It Just Doesn’t Make Sense

“The difference between fiction and reality?

Faction has to make sense.”

Jim Clancy, author

 

As I see it . . . . . . .

Some days it just doesn’t make sense.

 

The phone rang a little before 6:30 am it’s a customer that had just purchased a home.

 

The customers had signed the agreement to purchase their dream home 2 days earlier and been qualified and everything was a go.

 

When I answered the phone the customer advised me that they no longer wanted to buy the home. They wanted me call the other Realtor® and tell her that they had changed their mind and to cancel the sale.

 

I asked him are you sure? And he responded with yes he was.

 

The phone call at 6:30 am in the morning didn’t make sense.

 

So I went about my day and he called me back about 10:00 at night and said that they had changed their mind and wanted the home. He also asked me if it would be a problem? I replied to him that I would hope not.

 

Now I heard a sense of concern in his voice and he said could we lose the home? Which I replied with there is always a chance that you can lose the home. But I’ll do my best and call him the next day.

 

The next evening I called the buyers back to let them know everything was on track and that we would be closing on the home on time.

 

Now for the rest of the story . . . .

 

1.     I had known the customers for a number years and a 6:30 am telephone call was out of character for them and did not make sense.

 

2.     The contract had a specific performance clause in it and all the conditions were met.

 

3.     I did not call the other Realtor® because the call didn’t make sense and we had a valid contract.

 

A couple of days later the customers call me to apologize for the call and he explained that they had gotten into an argument and he get mad and called me to cancel the sale. Now that made sense.

 

I did call the other Realtor® and explained what had happen and why I didn’t call her, she laughed and life when on and the home closed.  

 

Some days it just doesn’t make sense, but we have to make the best of the conditions we face and we have to be careful not to overreact or to lose our composure.

 

©2012 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Comment balloon 29 commentsLou Ludwig • June 27 2012 05:59AM

Comments

Lou:

Nice story and good post. Talk about your buyers remorse. lol. have a great week. 

Posted by Alan Kirkpatrick, Alan in Austin (Austin Texas Homes) about 6 years ago

Life is full of speed bumps. . the important thing is to forge ahead. .and don't look at the rear view mirror

Posted by Fernando Herboso - Broker for Maxus Realty Group, 301-246-0001 Serving Maryland, DC and Northern VA (Maxus Realty Group - Broker 301-246-0001) about 6 years ago

Glad to hear that everything worked out...and you are right, sometimes it just doesn't make sense!

Posted by Candy Miles-Crocker, Realtor - Real-Life Real Estate Training (Online Real Estate Agent Training) about 6 years ago

Nothing makes sense these days.  Clients sometimes need to give somethings at least 12 hours before the make the call.

Posted by Pamela Smith, Sun City West, Corte Bella, Sun City Grand (Award Realty) about 6 years ago

Being intuitive is an important asset in this business - we sometimes know more than our clients know about themselves!

Posted by Margaret Goss, Chicago's North Shore & Winnetka Real Estate (Baird & Warner Real Estate) about 6 years ago

it's good that you knew the couple and didn't "act on" their personal crisis.

Posted by Pat & Steve Pribisko (Keller Williams Greater Cleveland West) about 6 years ago

Hi Lou...I was just about to say it but Pat and Steve beat me to it...knowing your client was the key AND NOT always having to respond immediately...sometimes doing NOTHING is very powerful.

Posted by Cheryl Thomson, REALTOR, U.S Army-Veteran, Real Estate in Northern Virginia (Jobin Realty (703.216.5635) cheryltee47@gmail.com) about 6 years ago

Hi Lou, well i guess all's well that ends well. But I would have been relunctant not to do what they had initially told me to do, i.e. cancel the sale.

Posted by Sandy Acevedo, RE/MAX Masters, Inland Empire Homes for Sale (951-290-8588) about 6 years ago

Interesting story.  I'm glad it worked out in the end.  Sometimes this real estate thing is a crazy game!              

Posted by Amanda Christiansen, Christiansen Group Realty (Christiansen Group Realty (260)704-0843) about 6 years ago

Lou- excellent.  I think everything went well in no small part because you didn't react but used your head and what you knew of the clients.  Very interesting story and at the end.. yes that 6:30 am called made a little more sense. 

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) about 6 years ago

Interesting that you waited it out and they changed their minds back.

Posted by Chuck Carstensen, Minnesota Real Estate Expert (RE/MAX Results) about 6 years ago

Hi Lou,  Pretty gutsy move on your part to just ride it out !

Posted by Bill Gillhespy, Fort Myers Beach Realtor, Fort Myers Beach Agent - Homes & Condos (16 Sunview Blvd) about 6 years ago

Lou -- great illustration of how important it can be to know your clients, and what is SOP for them.

Posted by Steven Cook (No Longer Processing Mortgages.) about 6 years ago

Lou, this is good advice that I can definitely use right now.

Posted by Tammie White, Broker, Franklin TN Homes for Sale (Franklin Homes Realty LLC) about 6 years ago

I've been seeing more and more of buyers backing out of contracts emotionally instead of thinking things through. I'm glad your story worked out.

Posted by Donna Harris, Realtor,Mediator,Ombudsman,Property Tax Arbitrator (Donna Homes, powered by JPAR - TexasRealEstateMediationServices.com) about 6 years ago

Wow...words of wisdom here.  Speaks to the power of patience and the importance of not over-reacting.  Thanks for sharing this story.

Posted by Lola Audu, Audu Real Estate~Grand Rapids, MI ~Welcome Home! (Lola Audu~Audu Real Estate~Grand Rapids, MI Real Estate) about 6 years ago

Lou, I got a call like that once as a new agent, and I did what the buyer asked.  And the same thing happened!  They called back to undo the damage.  Now I wait a bit.

Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) about 6 years ago

Lou, I can visualize that phone call and I am glad you had the wisdom not to immediately call and get sale cancelled(although they were locked in).

Posted by Mike Frazier, Northwest Tennessee Realtor (Carousel Realty of Dyer County) about 6 years ago

Lou~ Life of the agent, never a dull moment....

Posted by Jon Kolsky, Licensed California Real Estate Broker (Kolsky Realty & Management) about 6 years ago

I am a morning person and I enjoy and function better in the AM...

Posted by Paul S. Henderson, REALTOR®,CRS,, Tacoma Washington Agent/Broker & Market Authority! (RE/MAX Professionals.) about 6 years ago

Lou, great post. I think every agent has been down that road before... and what an exciting road it is!

Posted by Adam Brett, The Adam and Eric Group, Fullerton's Finest (The Adam and Eric Group) about 6 years ago

Hi Lou, a little mind reading goes hand in hand in real estate. Buyer's remorse or a family

argument just adds a little excitment to the deal. Have a good day.

Posted by Irene Durocher, homesweethome4u@att.net (Coldwell Banker BUYERS AGENT) about 6 years ago

And THAT is what a true professional does! Congratulations on getting to the closing table Lou, well done!

Posted by Wanda Kubat-Nerdin - Wanda Can!, So Utah Residential, Referral & Relocation REALTOR (Prado Real Estate South) about 6 years ago

Hi Lou,

Sounds like a typical case of buyers remorse!

Good story

Phil

Posted by Phil Leng, Phil Leng - Retired (Retired) about 6 years ago

Thanks for the Ah-ha moment!
Featured you in my Weekly Post!

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) about 6 years ago

Came here from Kathy's favorite weekly post.  That is an Ah-ha moment.  Great story/post/

Posted by Cindy Edwards, CRS, GRI, PMN - Northeast Tennessee - 423-677-6677 (RE/MAX Checkmate) about 6 years ago

Good morning Lou,

Oh my..what a cool head you have..you are right..don't knee jerk to react when things don't make sense..always better to wait a bit and try and get to the root of the problem! I came over from Kathy's Ah-ha moment post and am glad I did. Congrats on the feature..well deserved!

Posted by Dorie Dillard, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.346.1799) about 6 years ago

Buying a home is a huge event in the lives and many buyers. The stress level goes WAY up! You described a perfect example of the stress felt by these buyers.

I am glad this worked out well for everyone.

Posted by John Juarez, ePRO, SRES, GRI, PMN (The Medford Real Estate Team) about 6 years ago

Lou, there's always something in this wild and wacky real estate world, isn't there? Glad you were able to still help them get the house.

Posted by Eric Michael, Metro Detroit Real Estate Professional 734.564.1519 (Remerica Integrity, Realtors®, Northville, MI) about 6 years ago

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