A Magical Formula for Business Success
“The magic formula that successful businesses have
discovered is to treat customers like guests and
employees like people.”
Thomas J. Peters, American Author and Management Expert
As I see it. . . . . . . .
A magical formula for business success
A successful business understands the value of using their resources to create a strategic business advantage . . . . To achieve greater levels of success in their business.
One of the most valued resources that a business can have . . . . is the understanding of the magical formula of a business success. A successful business recognizes . . . . that one of their most prized resource in their business is people.
The businesses past and present customers along with the people who work within the company’s business . . . . are highly prized resources of the business. They are what a successful business will build its future on. The relationship that a business has with both groups of people . . . .will create the thin slice of difference between a successful business . . . . or a business downward spiral.
Successful businesses create a loyal . . . . and satisfied customer base. They have a comprehensive customer care initiatives to enhance their business . . . . and to maintain their customers at a high level. They will also listen to their customers . . . . and handle customer care issues in a timely manner.
In part the magical formula of business success . . . . is creating a reason for the customer to return to you business . . . . and to continue to use the business products and services. It’s also a business that makes their customers feel important. They will treat their customers as a guest of the business . . . . and apply an exceptional level of customer service.
A successful business will never take a customer for granted. They recognize that their satisfied customers of the past will return as future customers. Satisfied customers will freely refer the businesses products and services to others when their experiences have been exceptional . . . . that has met and exceed their expectations.
The people who are affiliated with the business . . . . or the employees have the capacity to make or break a business relationship with the customers. Every person in the business that has an involvement in customer care process . . . . becomes responsibility for creating satisfied customers.
The business that treats the people in their business as a valuable resource . . . . and with respect will build their business from the inside out.
When you build your business from the inside out . . . . you’ll discover a magical formula of business success. With the entire company taking . . . . the responsibility for exceptional customer service . . . and the company’s success.
©2017 Lou Ludwig Success Tips, Sales and Management Consultant Success Coach, Speaker, Trainer and Author