Motivational Power Quote
Customers Don't Expect Us To Be Perfect
"Customers don't expect you to be perfect.
They do expect you to fix
things when they go wrong."
Donald Porter, V.P. British Airways
As I see it. . . . . . . .
Customers don't expect us to be perfect.
Our customers expect us to live up to our commitments and to do what we told them we would do.
When things go wrong our customers expect us to step up and correct it. They don't want excuses or stories on why it can't be done; they want positive actions to fix the situation.
We will be judged on our ability to fix problems.
®2009, Lou Ludwig, Sales and Management Consultant Executive Coach, Speaker, Trainer and Author